Zoya Shaista

Streamlined end-to-end recruitment processes, efficiently managing longlisting, prescreening, and shortlisting for multiple roles, reducing time-to-hire by 15%.

Coordinated interview schedules and conducted thorough reference checks for all selected candidates, ensuring a high standard of talent acquisition.

Provided comprehensive administrative and logistical support for 20+ internal and external training sessions annually, catering to over 200 participants.

Managed onboarding and induction programs for new hires, facilitating smooth transitions and achieving 95% positive feedback on initial integration.

Identified key training needs in collaboration with leaders, aligning development plans with business goals to enhance organizational capabilities.

Maintained meticulous training records, evaluations, and reports, providing data-driven insights into program effectiveness and participant progress.

Led critical L&D and culture projects, including leadership development programs and employee engagement initiatives, significantly enhancing organizational learning culture.

Identified skill gaps across departments through performance reviews and manager input, informing the development of targeted training interventions.

Designed and implemented customized training plans aligned with specific team and business goals, resulting in a 10% improvement in targeted skill areas.

Collaborated with internal teams and external training providers to deliver impactful learning programs to over 150 employees annually.

Tracked training outcomes and reported on effectiveness and ROI, demonstrating a 20% return on investment for key L&D initiatives.

Managed the L&D budget of $50,000, ensuring efficient resource allocation and supporting talent development, succession planning, and performance growth.

Improved OHS compliance by 25% through proactive initiatives and regular audits, contributing to a safer work environment and reduced incident rates.

Designed and delivered comprehensive staff training and development programs for over 100 employees, enhancing key skills and improving departmental efficiency.

Facilitated employee and management engagement through various committees, increasing cross-functional collaboration and feedback by 30%.

Partnered with department heads to align HR strategies with business needs, supporting organizational growth and talent retention.

Reviewed and updated HR policies and procedures for compliance with local labor laws, ensuring 100% adherence to the Employment Relations Act.

Managed end-to-end recruitment and selection processes for 50+ roles annually, optimizing candidate quality and reducing hiring timelines.

Provided exceptional customer service, resolving 95% of inquiries swiftly and efficiently, contributing to increased customer satisfaction scores.

Processed an average of 100+ customer orders and fulfilled requests daily, maintaining a 98% accuracy rate in order management.

Conducted daily collections from a portfolio of 200+ debtors, consistently achieving collection targets and updating financial reports accurately.

Restructured over 50 customer accounts, improving data accuracy and streamlining collection processes, which enhanced overall operational efficiency.